Motley Denim offers a 14-day right of withdrawal under the Distance Selling Act. This means that within 14 days of receiving your order, you have the right to cancel all or part of your purchase by submitting your return to a shipping agent within this 14-day period. Please contact our customer service before placing an order if you want an extended right of withdrawal for any particular reason.
We only accept full refunds on returned products that are unused and in such condition that we can sell them as new to the next customer and that are returned complete with tags and labels. If the returned item is in such condition that we cannot sell it as new, or the item is not returned complete, Motley Denim has the right to charge a fee for the depreciation in value of the item. The customer is responsible for the products during the return transport to us.
Socks must be returned in unopened packaging.
If you partly return a package-product which was purchased with a quantity discount you will be charged the full price for the items you keep. Exampel: a product cost 29,95€/pc if you buy 1pc and 24,95€/pc if you buy 3pcs. If you return 2pcs you wil be charged 29,95€ for the one you keep.
If you return your entire order, we will refund the full order value including shipping and handling as soon as we receive the clothes and all the information we need to make a refund. Shipping and processing time for returns is 5-10 business days from the time the return is submitted to an agent.
Please note that in practice this means that we do not handle exchanges. You cannot return a product and have it exchanged for something else. All products returned to us will be refunded in accordance with these return conditions. If you would like the returned products exchanged for a different size or a different product, simply place a new order. These two orders are unrelated and the prices and promotions, terms of purchase and delivery, and return and exchange conditions in force at the time apply to the different orders.
**Products bought on sale with a discounted price are not eligible for the free return shipping terms. Returns including discounted products will be charged as the table below. Return shipping will be charged also if the a return contains both products bought on sale and full price products.
|Country||Return company||Standard return shipping||Return shipping charged for discounted products|
Return shipping and service fee of 29,95€ is charged for parcels being returned as unclaimed or receiver not at home.
Motley Denim reserves the right to individually assess how to handle returns that do not fulfill the term of 14 days right of withdrawl.
We only handle one (1) return per order, it is not possible to return items in two different shipments from the same order.