Motley Denim offers 14 days right of withdrawl. That means you may within 14 days after receiving your order partly or wholly return your order by within this 14 days period hand over your return to postal service or courier.
Return shipping label, or return instruction, is enclosed for all orders in the Nordic and Baltic countries. For other EU countries please contact customer support for a return shipping label.
We only accept full refund for returned items in unused condition which we can sell as new to another customer. Returns must be complete with all tags and bag.
Socks must be returned in non-opened packaging.
If you partly return a package-product which was purchased with a quantity discount you will be charged the full price for the items you keep. Exampel: a product cost 29,95€/pc if you buy 1pc and 24,95€/pc if you buy 3pcs. If you return 2pcs you wil be charged 29,95€ for the one you keep.
If you return your whole order we refund you the whole order value including shipping and if any payment charges.
Please note that we do not handle exchanges. You cannot send a product back to us and have it exchanged for another product. All products returned to us will be refunded according to these return terms. If you wish to have the returned products exchanged for a different size or style you simply make a new order. These two orders are not connected to each other and current prices, delivery- and return terms apply for the orders at the time for each order.
**Products bought on sale with a discounted price are not eligible for the free return shipping terms. Returns including discounted products will be charged: 3,95€ for return shipping. Return shipping will be charged also if the a return contains both products bought on sale and full price products.
Return shipping and service fee of 29,95€ is charged for parcels being returned as unclaimed or receiver not at home.
Motley Denim reserves the right to individually assess how to handle returns that do not fulfill the term of 14 days right of withdrawl.